busker

Sunday, April 20, 2008

The 'Miranda Quotient'

I have a new rule for communicating with people I like or may end up feeling strongly about:

Every 4th text or email, I pick up the phone and deal with the message en personne.
I love writing and I love hiding behind words and I far prefer to send words than brave actual voice confrontations ... but that way lies a slow death.
And every 6th or 7th alphabet communiqué, I pick up the phone and ask for a face-2-face meet within the next day or two. And it invariably works.
Let's all keep our friendships real and in good repair

// posted by Corfucius @ 12:52 pm (0) comments

Tuesday, April 15, 2008

Customer Service

Are you being served?

Oh lawd - this would have set my Little Miss Commentating Whistleblower in a tizzy of excitement ... probably exactly what she wrote in for in the first place.

We're a bit out of touch here in the Greek isles but a media savvy pal drew my attention to a copy of the Daily Telegraph where they cover customer service and actually ask for examples from true life.

"As good customer service in Britain is put on hold, the Telegraph identifies the serial offenders who make our lives a misery and asks to hear readers’ horror stories.
Your call is important to us …
Every Telegraph reader will have their own horror stories to tell.
We are inviting you to submit chapter-and-verse examples ... service so atrocious, so slipshod, so insensitive to your needs, that it left you shaking with fury."

Oh my goodness ... what a clarion call this might have been to spell out our (now resolved) 2-year Barclays debarclay débâcle as hinted at here.

I must keep this on file for passing on to others as a promising outlet for woes.

I'm almost sorry we have no further grounds for complaint,

// posted by Corfucius @ 2:10 pm (0) comments